Privacy policy

Last Updated: August 16, 2026

At Deep Scent, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or shop at https://www.deepscent.com.au.

Information We Collect

When you place an order, create an account, contact us, or subscribe to our updates, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Information you provide when contacting customer support

We may also collect limited technical information, such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Process payments and provide order updates
  • Manage returns, refunds, and exchanges
  • Respond to enquiries and provide customer support
  • Improve our website, products, and services
  • Send marketing communications when you have chosen to receive them
  • Help protect our website and prevent fraud or misuse

Sharing Your Information

We may share relevant information with trusted service providers who help us operate our business, such as payment processors, shipping and delivery providers, website and technology providers, and customer support services.

We only share information where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our rights.

International Data Transfers

Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and protected in accordance with applicable privacy requirements.

Cookies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality, and provide a better shopping experience.

You can adjust your browser settings to manage or disable cookies. Some website features may not work correctly if cookies are disabled.

Marketing Communications

If you subscribe to our emails, we may send you information about new products, offers, updates, and other relevant content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Protecting Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing your request.

Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can review and address your concern.

We aim to respond to privacy complaints within a reasonable timeframe and in accordance with applicable privacy requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or privacy requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us:

Business Address:
70 Wattledale Road, Haynes, WA 6112, Australia
Email:
care@deepscent.com.au
Phone Number:
+61 1300 001 141
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)