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Continue shoppingShipping policy
Last Updated: August 16, 2026
Deep Scent ships orders across Australia and to international destinations. We aim to process and dispatch every order as quickly as possible.
Order Processing & Handling Time
All orders, whether Standard or Express, are processed within 1–2 business days, Monday to Friday.
Orders placed before 3:00 PM (GMT+10:00) are processed within the normal handling period. Orders placed after the cutoff time, on weekends, or on public holidays will be processed on the next business day.
Australia Shipping
Free Standard Shipping: Orders over AUD $120
For orders under AUD $120:
| Shipping Method | Cost | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Standard | AUD $10.00 | 3–7 business days | 4–9 business days |
| Express | AUD $15.00 | 1–3 business days | 2–5 business days |
Total delivery time includes 1–2 business days handling + transit time.
International Shipping
| Shipping Method | Cost | Transit Time | Total Estimated Delivery |
| Standard International | AUD $30.00 | 5–9 business days | 6–11 business days |
| Express International | AUD $50.00 | 2–5 business days | 3–7 business days |
Total delivery time includes 1–2 business days handling + transit time.
Shipping Carriers
We use reputable shipping carriers based on the destination country and selected shipping service. The carrier may vary depending on the delivery location.
Tracking information will be provided when available.
Delivery Information
Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, public holidays, weather, or other circumstances outside our control.
Remote and regional locations may require additional delivery time.
International Orders
International customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
These charges are determined by the destination country's customs authorities and are outside Deep Scent's control.
Shipping Address
Please provide a complete and accurate shipping address when placing your order. Delays caused by an incorrect or incomplete address may be the customer's responsibility.
Contact Us:
Business Address:
70 Wattledale Road, Haynes, WA 6112, Australia
Email:
care@deepscent.com.au
Phone Number:
+61 1300 001 141
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)