Terms of service

Last Updated: August 16, 2026

Welcome to Deep Scent. By using https://www.deepscent.com.au or placing an order with us, you agree to the terms below.

1. Using Our Website

You agree to use our website lawfully and not to misuse, damage, or interfere with our website, services, or systems.

We may update website content, product information, prices, availability, or these Terms from time to time.

2. Products and Pricing

We aim to keep product descriptions, images, prices, and availability accurate. However, minor differences may occasionally occur.

All prices are displayed in AUD (Australian Dollars) unless otherwise stated.

We reserve the right to correct pricing or product information errors and to cancel an order where an obvious error has occurred.

3. Orders

When you place an order, you are responsible for providing accurate contact, billing, and shipping information.

An order is not considered accepted until we have confirmed it.

We may refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other legitimate reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

4. Payments

Payments are processed through the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided when placing an order.

5. Shipping

We ship within Australia and to international destinations.

Estimated delivery times and shipping costs are provided in our Shipping Policy. Delivery times are estimates and may be affected by carriers, customs, weather, public holidays, or other circumstances outside our control.

For international orders, applicable customs duties, taxes, or import charges may be the customer's responsibility.

6. Returns, Refunds and Exchanges

Our returns, refunds, and exchange process is explained in our Return & Refund Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

7. Website Content

All content on this website, including text, images, graphics, logos, and other materials, belongs to Deep Scent or its respective owners and may not be copied, reproduced, or used without permission.

8. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites or services.

9. Limitation of Liability

To the extent permitted by law, Deep Scent is not responsible for losses arising from circumstances beyond our reasonable control, including carrier delays, customs delays, technical issues, or events outside our control.

Nothing in these Terms excludes or limits any liability or consumer guarantee that cannot legally be excluded or limited.

10. Governing Law

These Terms are governed by the laws applicable in Western Australia and Australia.

Your rights under applicable Australian consumer protection laws remain unaffected.

Contact Us:

Business Address:
70 Wattledale Road, Haynes, WA 6112, Australia
Email:
care@deepscent.com.au
Phone Number:
+61 1300 001 141
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT+10:00)